Shipping policy

Thank you for shopping with CHÉ. We are committed to delivering your order as quickly and safely as possible.

Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays). During high-volume periods or product launches, processing times may be slightly extended.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method. Estimated delivery times are provided by the carrier and may vary.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Location

CHÉ currently ships within the United States.

Incorrect Address Disclaimer

Please ensure that your shipping address is entered correctly at checkout. CHÉ is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

CHÉ is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you experience an issue, please contact the carrier directly.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at [hello@chebeautyhouse.com] with your order number and photos of the damaged item.